Health and Safety Management

GRI 102-11, 103-1, 103-2, 103-3, 403-1, 403-2

Ensuring the integrity of its employees and the environment is a relevant factor for the Company’s efficiency and sustainability. The management of employees’ safety and the railway operation is integrated with the business strategy and is one of the company’s eight strategic goals. The management model is based on ISO 45001, the international standard for the Occupational Health and Safety Management System (OHSMS) and Regulatory Standards (RSs) for the performance of activities associated with rail traffic, maintenance and administrative operations. Through the concession agreement entered into with ANTT upont the company’s incorporation in 1996, MRS also has performance parameters related to safety, which were never violated during the 25 years of the concession.

MRS has behavioral auditing processes, management performance, mapping of critical activities, quality of maintenance and handling of anomalies identified in the railway network and customer terminals in which it operates, in addition to promoting daily dialogues about safety with employees. The management of the indicators is carried out by its own software, the Safety Management System (SGS).

Avoiding the incidence of occurrences, both of personal and railway nature, through the mitigation and elimination of risks, is a continuous process in MRS, because incidents from any reasons causes an economic loss, due to direct an indirect costs linked, not only supported bay the Company, but also by society. To this end, the company relies on a robust management model, to ensure the planning, implementation, operation, assessment, corrective action, and ultimately, the critical analysis of its processes. The safety actions arising from prevention campaigns or investigation of personal and/or railway incidents, after their completion, are audited by sampling in order to ensure their continuity. Learn more in Operational Safety and Occupational Safety.

A program of behavioral audits, called Task Observation, assesses and guides employees to comply with procedures, especially those of technical nature. Occupational safety technicians carry out inspections to assess the work environment and documentations. In 2020, around 2,500 inspections were performed, leading to approximately 2,400 improvement actions. MRS establishes in its Disciplinary Regulation the punishment for those who hide the reporting of personal or railway incidents, in addition to a penalty in the calculation of variable compensation (MRS Championship).

In order to enhance the work of risk mitigation, MRS counts on the support of an external consultancy that assists in the employees’ behavioral understanding and in the design of work plans to encourage the development of the company’s safety culture. As a result, in 2019, the methodology for investigating incidents and accidents was remodeled and, in 2020, the Daily Safety Dialogues (DDSs) was intensified, an activity to educate employees on how to promote a spontaneous dialogue, define themes, learn lessons and make safety commitments. Over 300 employees were trained and are acting as multiplying agents in the company. 

The EHS (Environment, Health and Safety) area is primarily responsible for disseminating the safety culture throughout company, for controlling indicators and proposing key measures focused on the theme. Employees have corporate goals aimed at reducing accidents. Customers are also heard regarding the assessment of their safety perception, through a Satisfaction Survey, and the results impact the corporate goals. The concern with the theme is extended to suppliers through the Supplier Performance Index (IDF), measured every two months: the safety topic has a weight of 35% on the general result of the assessment. Learn more about IDF in Suppliers.

In 2020, despite the hurdles imposed by Covid-19 scenario, MRS promoted in-company and remote actions to promote a safety culture, always in compliance with the prevention recommendations of the World Health Organization (WHO). The highlights are the annual safety workshop for all employees, held virtually; the Internal Week for the Prevention of Accidents at Work and the Environment (Sipatma) for maintenance teams of the railway network and the operation, which now has interactive live broadcast sessions on safety, health and the environment on social media platforms; and face-to-face meetings for employees with no computerized workstations available. 82 sites were visited, reaching around 1,100 employees.


GRI 403-1

MRS has corporate groups interconnected to the Occupational Safety Management, responsible for continuously addressing specific matters.  100% of MRS employees are covered by formal health and safety committees. 

MRS has 12 Brigade Teams, with 476 members in total.  All brigademembers are trained by the Fire Department or by a specialized company contracted by MRS.

The preventive actions promoted by CIPA basically consist of observing and exposing risk conditions in the workplace; requesting measures to reduce and extinguish or neutralize existing risks; discussing accidents occurred, requesting measures to prevent similar accidents and providing guidance on accident prevention to other workers.

Group formed by professionals from different areas of MRS, such as railway safety, property safety, institutional relations, legal and communications, whose scope involves assessing incidents (run overs and collisions) and performance in interference actions with communities crossed by the railway.

Divided by location and defined areas, it involves the participation of managers and general managers involved and the HR Officer.  Several aspects are monitored at the monthly meetings, including the number of occupational accidents, PPE control, training and monitoring of action plans.

Structured by an investigation leader, technical group and areas involved in incidents, its purpose is to identify the causes of accidents and incidents through a specific methodology, assist in the definition of effective actions to prevent recurrences and ensure the continuity of these initiatives.

Accident Investigation

In 2020, MRS completed a project to improve the accident investigation system started in 2019 and carried out in partnership with an external consultancy. With 66 specialists trained under a project involving about 200 hours, the company started to adopt a more comprehensive investigation methodology called Cause Tree.

Accidents are now separated according to the severity potential (critical or non-critical), so that the most critical ones may be handled under a more robust approach by MRS.   The work prioritizes the discovery of marginal causes that impact accidents, so that more efficient action plans can be developed to enable learning from past accidents. This work does not cover accidents caused by the community, which would require additional sources of information.

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